Refund & Returns Policy
Does Manao Anu accept returns?
Our community and Manao Family means everything to us and we want you to love your Manao Anu change robes and products, and we are sure you will.
If however, you would like to return your change robe we are happy to accept returns within 30 days of you receiving your item under the following circumstances:
- The product has been purchased directly via the Manao Anu website
- The product is returned in the exact condition it arrived, unworn with tags
- The product is sent back safely in original Manao Anu packaging and contains proof of purchase
To request a return with us please send an email through to hello@manaoanu.com
If your request is eligible, you will be sent address details of where to send your return. Manao Anu will not cover return shipping costs unless you received your product damaged. Items sent back without first contacting us will not be approved for a refund. Please always reach out to us first.
Manao Anu Refund Process
Damage or Issues
Upon receipt of your order from us please inspect for any damages or defects on the item, and that the item received is the correct size that you ordered.
Non-returnable Items
If an item from Manao Anu has been worn or used before return, we will not be able to accept it or issue any refund.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. However if time is not an issue please send back your incorrect item and we can arrange a replacement in due course.
Refunds Issued
Once we safely receive your Manao Anu package we will inspect it at our offices and then notify you to advise if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please be advised that it can take several days for your bank or credit card company to process and post the refund too.
Sustaining Our Adventures: Manao Commitment to the Planet
Our deep connection with the ocean and our coastal roots drive our unwavering commitment to sustainability.
As adventurers ourselves, we understand the devastating impact of single-use plastics on our beautiful oceans. We are determined to run our business with the utmost care, ensuring that every step we take forward aligns with our passion for the planet, and moves us further forward in our long-term sustainable goals as a brand.
Every small action has the power to create a ripple of change. As adventurers, we all must understand that our choices matter. By embracing sustainability in all that we do, we amplify the impact of our collective actions, transforming the world one step at a time."
MANAO CHANGING ROBES
When we set out to design our change robes, three core principles guided us: performance, aesthetic excellence, and a positive environmental impact.
By incorporating recycled materials, we divert a substantial amount of plastic waste from landfills, preventing it from polluting our oceans. Our long-term goal is to continually improve and eventually offer a fully recycled product, reducing our ecological footprint even further.
Each of our meticulously crafted robes is created using up to 90 recycled plastic bottles.
OUR COMMITMENT
We take immense pride in designing change robes that are not only extremely durable but also visually stunning.
We believe that quality craftsmanship ensures longevity, allowing our robes to accompany you on countless adventures without compromise. By conducting extensive research throughout our manufacturing and design processes, we create products that surpass expectations and reduce the need for frequent replacements.
As a new and growing business, we constantly seek ways to refine our practices and become even more sustainable and are fully aware of how much more we can, and will do as the brand continues to grow.
PACKAGING
Our dedication to sustainability runs 100% through our packaging choices. All our packaging materials, including mailer bags, swing tags, and thank-you cards, are made from 100% recycled materials.
We understand the importance of minimising waste and actively seek ways to minimise our environmental impact while delivering your orders safely and beautifully. As Manao Anu continues to flourish, we remain committed to exploring innovative solutions that leave the lightest footprint possible.
.
By choosing Manao Anu, you become part of a community that believes in protecting our oceans, embracing responsible practices, and paving the way for a brighter future. Together, let's explore, protect, and cherish our planet as we embark on unforgettable adventures.